Premier Table linens Terms and Conditions

DO YOU ACCEPT PHONE OR EMAIL ORDERS?

We have found that phone and email orders can lead to mistakes and miscommunication. For this reason, we prefer that orders be directly placed on our website. Our customer service staff will be glad to assist you with any questions and even walk you through our website and the online checkout process. We will accept phone and email orders but any mistakes made are the sole responsibility of the purchaser. Please carefully review any invoice that will be sent to you for accuracy, as the quantities and products on the invoice is exactly what will be manufactured and the shipping address shipped. All verbal orders are considered firm. There is a $5.00 service charge for phone orders.

SALES TAX

On June 21, 2018, the U.S. Supreme Court issued its opinion in South Dakota v. Wayfair, a landmark sales and use tax nexus case for online sellers. The Court ruled that states can require out-of-state sellers to collect sales or use tax on sales to customers in that state. In compliance with this ruling, Premier Table Linens collects and pays sales tax not only in Florida and New Jersey but all of the following states: 


Connecticut

District of Columbia (D.C.)

Florida

Georgia

Illinois

Kansas

Maryland

Massachusetts

Michigan

Minnesota

New Jersey

New York

North Carolina

Ohio

Pennsylvania

South Carolina

Texas

Virginia

Washington

If tax exempt or have a resale certificate, please Email to cs@premiertablelinens.com or fax (888) 487-5517. This must be done prior to purchase. Please do not request once a purchase has been made for us to remove the sales tax.

PAYMENT TERMS

Except for higher education institutions and government agencies that we have approved accepting a Purchase Order, all goods must be paid for at the time of purchase. In addition any Purchase Order will not be able to benefit from any special promotions free shipping or discounts we may be offering, in order to qualify for these we require payment prior to shipment. We accept Visa, Master Card, Discover, American Express as well as PayPal and checks. Customers wishing to pay by check or if an invoice is required 1st, select the CHECK option during checkout which will generate an invoice. Include the invoice with check and mail to our corporate office, Premier Table Linens, 7321 N.W. 35th Street, Miami, Florida 33122. Shipments are subject to check clearing our bank before going into production and shipping. At our discretion, we will accept Purchase Orders from schools and government agencies only. Purchase amount must be at least $100 and payments are due net 30 days. Email P.O. to sales@premiertablelinens.com. Any questions pertaining to purchasing with P.O. contact our school and government account manager Tony Cueto or Marilyn at (800) 937-1159.

HOW LONG WILL IT TAKE?

We take great pride in manufacturing and shipping our customers' orders very quickly. Table linens from A.C.T.S. (Any Custom Tablecloth Size) and oval tablecloths are labor intensive and standard production is 4 to 5 business days. However, for these two categories, you can upgrade to "Fast track" and your order will be manufactured and shipped the very next business day. The cost to Fast track is $10.95 for the entire order. All other table linens are manufactured and shipped in 1 business day. If the order is being sent expedited shipping (UPS 3-day air, 2-day air or next-day air), if the order is received by 10am Eastern Standard Time, we always do our best to ship expedited shipping orders the same day. Custom logo branded products is 3-day day production but may be upgraded to Expedited Production. Tables and chairs ship within 48 hours. Stock items such as Outlet store linens, table skirting clips, leg risers etc ship the same day if purchased by 2PM E.S.T. If you require same-day shipment and select expedited shipping method, we can usually have these rush orders made and shipped the same day. Large orders (250+ linens) can take 3 days to manufacture.


If your purchase is needed for immediate use, we suggest calling our office (800) 937-1159 prior to placing order so we can give you a more accurate delivery date and that we can insure that your required in hand date can be met. We ship from both Florida and New Jersey both UPS and U.S.P.S.


When counting transit time, keep in mind that U.P.S. and FedEx do not move packages Saturday nor Sunday so please keep this in mind when calculating the shipping method you will require. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up 2 to 3 business days for transit. UPS Ground to the Midwest, Louisiana and Texas up to 4 days. West Coast 4 to 5 days. Alaska, Hawaii and Puerto Rico may take 6 days with UPS Ground shipping. In addition to Ground, we offer 3 day air, 2 day air, next day express, next day AM and next day early AM deliveries as well as Saturday delivery. Next Day Saturday delivery is not listed on the website. If needing Next Day Air Saturday delivery, please call our shipping department (800)937-1159 ext 2. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected.

TO WHERE WILL AND WON'T YOU SHIP?

We ship to all 50 United States, Canada, Australia and the United Kingdom through the U.S. Postal Service and UPS. We will ship to other countries (at our discretion) but only on buyers UPS or FedEx account. We are not responsible for lost or stolen shipments to foreign countries once we have shipped. We reserve the right to cancel any order we believe to be suspicious or potential fraud, and we do prosecute to the full extent of the law and cooperate with authorities in the case of attempted fraud.

TIER AND VOLUME PRICING

Premier offers volume purchase tiered discounts on most of our products. Please note the volume discount is only applicable on the same item being ordered in volume. For example a quantity of 50 120 round tablecloths in the same fabric and same color will qualify for a discount and will be discounted on the website in real time. However an order for 50 120 round tablecloths in different colors will not qualify for the 50+ pricing unless prior approval has been obtained from a manager or customer service agent.

CANCELLATION

Once an order has been placed and paid for, in order to cancel, the cancellation must be made in writing prior to us making the linens. No cancellations for any reason will be accepted after we manufacture the linens.

BACKORDERS

In the unlikely event that any item is back-ordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then:

Agree to wait for the item(s) to be back in stock.

Decide on alternative color or fabric.

Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.

COLORS

We want our customers to be 100% satisfied with their purchase. We have found that the main issue customers occasionally have is that the color received is not the exact color they were expecting. Color representation is not always accurate online. In fact, it can vary from monitor to monitor. We can not guarantee that the shade of the color shown on your computer screen will be an exact match to the color received. For this reason, we offer fabric color samples to see the true colors in person before we manufacture the linens.

RETURNS

With very few exceptions, all linens are manufactured to order and for this reason returns are not accepted. 

We are a linen manufacturer, offer 108 fabrics, 100's of sizes and over 700 colors, all which are made to order. For this reason,

returns are not excepted with the exception of the following tablecloth fabrics listed below in black, natural, white and ivory colors only which are shelf items in the following fabics and sizes - Poly Premier, Value Tex, Majestic Dupioni, Spun Poly, Havana, Faux Burlap and Poly Cotton twill fabrics. These fabrics only, in the sizes listed below in black, white, natural and ivory may be exchanged or returned. If returned, there is a 35% restocking fee. If exchanging, the customer will only pay shipping cost for us to exchange, no restocking fee. The return window for the below linens is 30 days from date received with the exception of the aisle runners which is 3 days.


Tablecloths:

Rounds: 60", 72", 84", 90", 108, 114", 120" and 132". 

Squares: 45" x 45", 54" x 54", 60" x 60", 72" x 72", 90" x 90" and 120" x 120". 

Rectangular tablecloths: 60" x 90", 60" x 108", 60" x 120", 72" x 108", 72" x 120", 90" x 132" and 90" x 156".

Serpentine tablecloths: Model 6030 & 4830. Black only.


Table skirts:

Poly Premier shirred and box pleat black, white or ivory skirts in the following sizes: 14' x 29, 17' x 29" and 21' x 29" are shelf items and may be returned.

Poly Knit shirred pleat table skirts in all Poly Knit colors, standard 14' x 29, 17' x 29" and 21' x 29" sizes are shelf items and may be returned.


Napkins:

17" x 17" & 20" x 20" Napkins in Value Tex and Poly Premier are shelf items and may be returned.


Fitted Tablecloths:

Poly Premier black, white and ivory 30" x 72" x 29" and 30" x 96" x 29" may be returned.


Spandex:

(Black and white only): 

Rounds: 30" round, 36" round, 48" round, 60" round and 72" round table covers or toppers with elastic.

30" x 42" or 36" x 42" cocktail table covers or toppers.

Rectangular 30" x 72" x 29" and 30" x 96" x 29" table covers or toppers with elastic.

Serpentine tablecloths: Model 6030 & 4830. Black only.


Chair Covers

Standard folding and banquet chair covers, in poly and spandex black and white may be returned.


Velvet Wine Bags

May be returned for exchange or refund. If refund, there is a 25% restocking fee.


Serpentine tablecloths

Our Serpentine tablecloths are available in three styles:

1) Fitted tablecloth, non-pleated.

2) Top with sides shirred pleated like a table skirt. However, all one piece and skirting clips not required.

3) Same as # 2 but box pleated fitted tablecloth.

We list the most common size models, the 4830, 6030 and 7230. It is imperative that you use the guide and measure your tables for a good fit. The covers are made to order and for this reason, covers are not returnable or exchangeable, wih the exception of:

Poly Premier and Spandex in Black only 6030 and 4830


Wedding Aisle Runner

White or red Poly Premier, Spun Poly, Velvet and aisle runners in width of 36", 40", 60" and 72" wide may be returned if the entire 100 feet length is purchased. If we cut the aisle runner to a shorter length it is not returnable.

Burlap aisle runner, both natural and white in the standard 40" or 60" width may be returned if the entire 100' length is purchased. If we cut the aisle runner to a shorter length it is not returnable.


The above linens may be exchanged or returned. If returned, there is a 35% restocking fee on the above size returns. If exchanging above size, the customer will only pay shipping cost for us to exchange. The return window for the above linens is 30 days from date received with the exception of the aisle runners which is 3 days.


If your product(s) qualifies for a return, Email or call us (800) 937-1159 for a R.A.(Return Authorization) number.



Products with logo

All custom printed products with logo including logo tablecloths, table runners, custom printed pop-up tents and aisle runners with logo, even in the above standard sizes, are custom printed products and may not be returned. For this reason, we offer fabric samples as well as samples of the custom printed product on the fabric that you are interested in ordering. This way, you can be sure that the fabric and printing method you are interested in will be the best option to meet your needs before placing your custom printed order. The print sample will be one of a recent previous print in the exact fabric and print method you are interested in. We also offer the printed sample with your logo. This is called a pre production sample and cost $25. Once you have decided on a fabric and print method and purchase the product and submit your artfile, a proof will be sent to you for approval prior to production.


On custom printed products with logo, color matching is only guaranteed if the Pantone Matching System (PMS) coated colors are provided.  


PRODUCTION ERROR OR DEFECT

On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a defect, we will issue a call tag to have the defective linen(s) picked up and immediately send a replacement. We must be notified within 7 days of delivery. Issue related returns must be in new, in original condition shipped, unused, and unwashed. If you have an event and need the replacement immediately, we will of course ship the very same day an issue is reported. If we advise you that we will be sending UPS with a prepaid label to pick up the original shipment, please have the box sealed back up and accessible to UPS so the products are returned to us and you are not billed for them.

SHIPPING ISSUES

ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES


Expedited On Time Shipping Guarantee - Premier Table Linens Inc. is not responsible for weather-related delays or UPS or Postal Service delays. Customer may not request to cancel an order once shipped due to UPS or Postal Service or freight delays. If expedited shipping was paid (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time.

Since the pandemic, UPS and the Postal Service have cancelled expedited shipping on time guarantees and shipping will not be refunded at this time.


Lost, Damaged or Not Delivered Package - If a package is lost or damaged in transit, Premier Table Linens Inc. will immediately send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim. We must be notified within 30 days for UPS to honor the claim. If a package is delivered damaged or opened, contact our office immediately with documentation, pictures so we can report the claim. If the tracking shows delivered, we are not responsible for theft. Check your home or business insurance as many insurance policies will cover this type of theft, No refunds will be provided for stolen packages.


Address Correction - If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $19.00 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re-routed to the correct address. Intercept fee charged is $19.00 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to dispatch the package to a corrected address.


Refused Shipment - If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.


Tables and chair Shipments -If more than a few tables or chairs, we use UPS freight and XPO Logistics. The freight company contacts our customers the day of delivery. Once the truck arrives to deliver, it is extremely important that you inspect the delivery for signs of damage before signing the delivery receipt. Your signature (or that of the person accepting the delivery) asserts the goods were delivered undamaged and acceptance of the merchandise as is. Basically, you are waiving "our" mutual right to file a claim later for replacement no matter if the damage was visible or could not be seen from the outside of the box. From experience, we know that once signed, no matter how bad the damage, the majority of the time freight companies will not take responsibility and we will not be able to replace your damaged tables or chairs.


Recommended inspection protocol when tables and or chairs are being delivered.

1. Take inventory once unloaded. Any shortages must be declared on the Bill Of Lading receipt.

2. Open each box and inspect for damage. Do not be intimidated by the delivery driver. They cannot leave until goods are inspected and the receipt is signed. If the driver is not patient and insist they are running late and has to leave, write on the Bill Of Lading receipt that your shipment received possibly has damage and is subject to you counting the inventory received and carefully inspected the merchandise since you were not given sufficient time to do so when delivered. Be sure to write this not only on your copy but the drivers copy you are signing and that the driver has also signs the Bill Of Lading! This way if there are no damages, which is usually the case, all is good. If there were concealed damages, you are covered and the damaged tables and or chairs will be replaced.

3. If there was any shortage or damage, Email us the B.O.L. receipt and pictures to customersvc2@premiertablelinens.com so we can immediately report and begin the claims process, have damaged goods picked up and the replacements sent.

COLOR DYE LOTS AND FINISHED LINEN SIZES

As with any linens, there may be dye lot variations from one bolt of fabric to another and Premier Table Linens, Inc. is not responsible for any color dye lot variation.

Finished linen sizes may vary slightly from the actual size advertised up to 2 inches.

ACCURACY OF PRODUCT INFORMATION

Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information contained on this website or any other website owned by Premier Table Linens, Inc.


We are not responsible for any typographical errors. If you notice any errors, it would be greatly appreciated if you bring it to our attention so we may correct immediately.

WAIVER OF LIABILITIES

Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.