Rental Conditions and TOS (Terms of Service.)
PREMIER TABLE LINENS RENTAL AGREEMENT TOS & CONDITIONS
How does our rental program work?
Reserve your table linens, overlays, table runners, table skirts chair covers and sashes online. If reserving at least 3 months prior to the event, you may select the installment payment option where we will run 30% of your charge when you submit the order. The balance will not be charged until 30 days prior to your event. If reserving less than 3 months before the event full payment must be made at the time of reservation.
We ship the goods to arrive on or before the date that you need them. You pay for the rental and the shipping to your destination. Linens are delivered to you pressed and on hangers.
You get a 7-day rental period and we pay the return shipping, in the contiguous United States, under the following conditions:
1. Your order must be over $100.00 in products prior to shipping charges.
2. Duffle bags are included for you to return the products.
3. UPS return label(s) provided for your order (see instruction below).
With your shipment you will receive the following.
1. Your linens boxed pressed and on hangers.
2. Your packing slip.
3. Duffle bags.
4. Return label(s) - 1 per duffle bag included.
Return Labels & Return Shipping
If you are unsure of any of the returns procedure for your linen rental call us at 800 937 1159 Ex 1 for Customer Service and we will gladly assist you. In our experience issues arise from customers not communicating with us in the first instance.
Your return shipping labels will be in a packing slip pouch on top of one of the boxes you receive. Any missing labels must be reported the date that the boxes are delivered. A $10.00 per label fee is charged to send new labels.
Do not ship any boxes back COD. Any COD freight charges will be billed back to your account. Rentals must be returned 7 days from the date received. Rentals must be returned to our New Jersey rental division, to the address supplied on the return labels with your order.
Rentals returned to any other location other than our New Jersey facility will be subject to any and all additional rental charges and shipping fees for their correct return to our NJ location. Additional fees for return to our NJ location will be billed to your rental agreement. Notification of these fees will be emailed to you as soon as they are charged and or we are notified of incorrect shipping.
You are responsible for getting the linens to UPS by the end of your 7-day rental period. If not, you will be charged additional weekly rental fees. There will be no exceptions to this rule. If the linens are not returned or sent back damaged, replacement fees will be charged. Please do not mix cloths from different orders when returning. Any return shipment with items from a different invoice will be assessed a freight fee equal to the outbound freight.
--Orders will be processed as received; verbal orders are considered firm.
--We ship from our facility in New Jersey.
--Any claims for wrong color or size, quantity discrepancy or any other reason must be reported within 24 hours of delivery.
--Your linens will arrive prior to your event on or before the in hand date you specify.
--All linens must be original to the order shipped and include RFID tagging identification.
--Any returned linens that upon inspection are damaged or soiled beyond the point of being usable, for example wax stains, burns, tears or marks will be billed to the rental contract at full retail price of the replacement linen.
-- Chair covers in all rental fabrics are for the standard rental "banquet" chairs or the standard wooden folding chairs. Chair covers are only available in white, black, ivory, burgundy, hunter, light pink, navy, royal blue, purple and holiday red. In the Duchess line only we manufacture the rental chair covers Universal to fit any style, size banquet chair. Duchess Universal chair cover colors available are white, black, ivory, burgundy, hunter, peppermint pink, navy, regal, blue and plum. (see chair cover dimensions here)
Changes / Cancellation
Changes or cancellations are subject to production approval.
All agreements must be paid in full no later than 30 days prior to the day of the delivery for your event.
Any cancellation of a rental order must be made no later than 2 weeks before the in hand date.
Orders cannot be canceled less than 2 weeks (14 days) leading up to the delivery, if such an event occurs we will refund the shipping costs, the rental order will not be refunded.
Premier Table Linens
Tel : 800 937 1159 OR (305) 424 9209
EMail : firstname.lastname@example.org
Premier Table Linens reserves the right to change and amend the rental contract and the terms and conditions of this agreement as needed and without prior notification.